DELFAST LOCAL DELIVERY SERVICE
(Luskville, Aylmer, Hull, Gatineau, Chelsea, Cantley, Buckingham, Masson-Angers, and some Ottawa area)
(Lucksville, Aylmer, Hull, Gatineau, Chelsea, Cantley, Buckingham, Masson-Angers, and some Ottawa area)
Bold = same day delivery of store pickup by Delfast
Not Bold = next day delivery of in-store pickup
Delivery days (in-store pick up): MONDAY / WEDNESDAY / FRIDAY
To get your home delivery, order through our online website, pay for your order and choose the home delivery option. To get your order on the next scheduled delivery day (Monday, Wednesday or Friday), your order needs to be completed before 9 p.m. the day before. Orders placed on Saturday or Sunday will be shipped the following Monday.
Local delivery charges are free for orders of $49.99 and more before taxes. Shipping charges of $5.00 are required for all orders under $49.99, excluding GST and QST and current promotions.
PLEASE READ THE INSTRUCTIONS CAREFULLY FOR LOCAL DELIVERY
Packages are now delivered to your doorstep by DELFAST shipping company, without your signature. By choosing this option, you release Urbanimal Inc. from any liability in the event of theft or damage to your package. Photographic proof will be emailed or texted upon delivery.
For more information, please contact us at 819-557-3636.
*if you are unable to select local delivery in the delivery choices and you live in Hull or Aylmer, please let us know and we will correct it.
PICKUP IN STORE (FREE)
In-store pickup is free on all orders. Pickups are made at the Urbanimal boutique in the Agora project located at 35 Allée de Hambourg, Suite 111, Gatineau, Quebec, J9J 4J6.
When you select the "pick-up in store" delivery method, your order will be prepared and you will be contacted by email to confirm that you can pick it up.
CANADA POST DELIVERY SERVICE
Shipping costs for orders shipped by Canada Post will vary according to weight, dimension, certain oversized items or for remote delivery areas. The order will be delivered provided that the payment is completed and the product is available. Please note that certain items are available for home delivery only.
Please note that PO boxes are not accepted for delivery.
The regular delivery time is 3 to 5 working days depending on the processing time of the order but cannot be guaranteed depending on the availability of the products in inventory and the destination address. If the delay is longer than expected, we will notify you as soon as possible. You can track your order with the Canada Post tracking number.
**You are fully responsible for providing the correct shipping address and verifying it when confirming your order, otherwise you will be responsible for the cost of return delivery of an order as well as the delivery costs for your order to be shipped again. In the event that you choose to cancel your order, the actual delivery costs of your initial order as well as those of the return to the store will be deducted from your initial payment.
The purchase of gift cards is always free. They are sent by email. Gift cards can be used online or in store, your choice.
REFUND AND EXCHANGES POLICIES:
For more information on our refund and exchange policies, click on the link below: