Are promotions and specials are applicable in-store and online simultaneously?
No. It will be possible to use promotional codes in store and / or online according to the promotion of the moment. Clear and detailed instructions will be posted for each promotion. If you have any difficulties, contact our customer service by email at firstname.lastname@example.org.
Do gift cards work online and in stores?
I did not receive my confirmation email for my online order. What should I do?
It is possible that the confirmation email has been moved to your junkmail box. However, if you do not receive a confirmation email, please contact one of our Customer Service Representatives at email@example.com.
How can I modify or cancel an order already sent?
You can make changes to your order or cancel it as long as it has not been shipped. You will receive an email advising you of the shipment of your package. If you have not yet received such an email, please contact one of our Customer Service Representatives at firstname.lastname@example.org.
What to do in case of error when choosing the delivery method when I place my order?
You may have an item in your shopping cart that is pick-up in store only such helium-filled balloons or live insects for reptiles.
Is it possible to return an item to buy online in our stores?
Yes. Check out our return policy HERE.
What should I do if I receive a defective product?
We will do our best to ensure that this does not happen, but if you receive a damaged product, please contact one of our Customer Service Representatives at email@example.com and attach a picture of the defective product